Our commitment to unrivaled support means that on-site, skilled technicians are constantly safeguarding your systems. Downtime is expensive, and at Colo4, cost-effective, expert technical support is within a few steps of your equipment around the clock to prevent and address problems. Our rapid-response staff is on-site and available to assist with technical issues 24x7x365. Our tech support team understands that if your network is down, time is of the essence, and we're ready to respond day or night. We also offer a 15-minute reboot guarantee – if your reboot request isn't completed within 15 minutes, we provide a credit for one hour of complimentary tech support.
Colo4 can be your on-the-ground team for the simplest to most complex technical tasks. Turn to our support staff for hardware troubleshooting and replacement, in addition to reinstalls on all operating systems. Colo4's technicians can handle advanced issues such as firewall, router and OS troubleshooting. Many of our international clients have never even seen our facility, but they rely on us for everything from racking new gear and installing the OS for initial configuration, to the day-to-day support of equipment. Our managed service offerings also include:
Backed by a management team with deep industry experience, we strive to become your trusted advisors and strategic business partner. We've configured complex data center installations and created cabinet and racking configurations that maximize power, meet compliance requirements, and minimize downtime. Our team works with you to customize cost-effective, scalable solutions for your specific needs, including:
View case study examples of our expertise in action.